RESPA Advisor+ FAQ: Data Downloading and Smartphone App
Questions and Answers
Q: I’m receiving Bluetooth errors on the phone app when attempting to scan for devices to download data logs. What’s causing these errors?
A: When downloading a data log, an error screen may appear indicating that Bluetooth or Locations must be enabled. Select "OK" and the scan will continue. The data download should progress at this time. If errors still occur, check your mobile phone’s Bluetooth setting
to make sure it’s turned ON.
Q: Where do I find the log data from the app on my phone?
A: Data logs are downloaded onto your smart phone. From your phone, the file may be sent to a desired email address.
For Android devices, visit the link below to learn how to access stored files:
https://support.google.com/android/answer/9110661?hl=en
For iOS (Apple) devices, visit the link below to learn how to access the stored files:
https://support.apple.com/en-us/HT206481
Q: How much time does the data log cover?
A: The amount of time the data log covers is dependent on how often the data is logged. The information below provides a general guideline. Once the maximum number of records is logged, the oldest data will be overwritten with newer data. The data logging interval can be changed in the settings. View / download the operation manual on the RESPA Advisor Support page for complete details.
| Data Interval | Approximate Data Log Timespan |
| 1 second | 1 hour |
| 10 seconds | 10 hours |
| 30 seconds | 30 hours |
| 1 minute | 60 hours |
| 10 minutes | 600 hours |
Q: I’m receiving inaccurate data in the data logs. How can I fix this?
A: If this occurs, Sy-Klone recommends resetting the data logs by pressing the confirm button (green check mark on the Data Logging Menu screen, in the settings on the Monitor). This will reset the logs and new, accurate data will be collected.
